Reference

Clear Privacy Terms for Your Account

We keep the privacy terms short enough to read before you open an account, so you know what we collect, why we keep it, and how DANA, OVO…

DANA / OVO / GoPay / QRISMobile and desktopJakarta request pathLocal law only

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Local Law and Data Handling

demitoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our policy explains which account data we keep, why we keep it, and how long we hold it under Indonesian law. That includes login details, device marks, cookie IDs, and payment references linked to DANA, OVO, GoPay, and QRIS when you use them for deposits or

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withdrawals. We use those records to confirm the right account, answer support requests, stop duplicate entries, and keep the audit trail you can ask us to check later. If the law in your location does not allow a feature or request, we keep it closed there.
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You can still ask for a copy, a correction, or a removal request through the same account path, and we will tell you what we can do before we take the next step. We do not share your data with unrelated parties. Only staff who need
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it for account checks, payment matching, and support can see it. When a request comes in, we may ask you to confirm your phone number, last login device, or the payment rail used, so we do not change the wrong record. You can send the request
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from the same phone you use to log in, or from desktop if that is easier, and we keep the process tied to the account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

ASK US

Where to Send Privacy Requests

When you need a privacy answer, we keep the route simple: use live chat, WhatsApp, or the account form inside your profile.

Live Chat Open chat from the help icon in your account and send the privacy question directly. We answer every day from 09:00 to 23:00 WIB, and the same thread stays attached to your request until it is closed.

WhatsApp Use WhatsApp when you want a quick reply from mobile. Keep your username ready, then tell us whether you need access, correction, or removal help, so we can match the right record before we answer.

Account Form The form inside your account works well for attached screenshots or longer requests. Send it from the device you usually use, and we will reply with the next step after we confirm the account and request type.

ACCOUNT CARE

How We Protect Your Records

We treat privacy as an account task, not a slogan. That means the data we keep is limited to login, device, cookie, and payment references tied to DANA, OVO, GoPay, and QRIS.

Data Scope

We keep only the fields needed to open your account, match DANA, OVO, GoPay, or QRIS activity, and answer support. Extra profile fields stay off our forms unless local law or a request makes them necessary.

Cookie Use

Cookies remember your session and language choice, plus the last device path you used on mobile or desktop. If you clear them in Chrome, Safari, or Android browser settings, we simply ask you to log in again.

Device Checks

When a new phone or laptop signs in, we may send a code or ask for a fresh confirmation before showing account data. That step helps stop someone else from reaching your records through a saved session.

Retention

We keep records only as long as they are needed for account service, support history, payment matching, or local legal duties. After that period, we remove active copies or store them in a reduced form.

Change Requests

To change a stored detail, send the request from your logged-in account and include the exact field you want corrected. We may ask for a short confirmation step so the wrong record is not edited.

Contact Route

If you want to know what we hold, use live chat or the account form and ask for the privacy desk. We will reply with the next step, what we need, and what can stay unchanged.

Questions About Your Privacy Terms

These answers cover the privacy points you may check before opening an account: what we store, how cookies behave on mobile and desktop, who can see a request, and how DANA, OVO, GoPay, and QRIS references are handled. We keep each answer focused on the account step, the contact path, and what local law allows, so you know exactly where to start.

It covers the data tied to your account, device, cookie, and payment records from DANA, OVO, GoPay, and QRIS. We explain why we keep each item, who can see it, and how you can ask us to change it.

We keep the details needed to verify access, match your device, and answer support requests. That usually means your username, contact route, device log, and payment references, not extra personal fields we do not need.

Yes. Send the request from your logged-in account, confirm the record details we ask for, and we will return the copy or make the correction where local law permits. This step helps protect the right account.

Cookies remember your session, language choice, and last device path so you do not repeat the same checks on every visit. You can clear them in Chrome, Safari, or your Android browser at any time.

We keep it only while we need it for service, security, dispute handling, or legal duties under local law. After that, we remove it from active systems or store it in a reduced form.

Use live chat, WhatsApp, or the account form and ask for the privacy desk. We reply with the next step, the proof we need, and the channel you should use for follow-up.

Yes, when those records are needed to confirm a deposit or withdrawal reference, settle a support case, or meet local legal duties. We do not keep them longer than the purpose requires.

Clear Privacy Terms for Your Account

Where to Send Privacy Requests

How We Protect Your Records

Data Scope

Cookie Use

Device Checks

Retention

Change Requests

Contact Route

Questions About Your Privacy Terms

01 What does your Privacy Policy cover?

02 What do you collect when I open an account?

03 Can I ask for a copy or correction of my data?

04 How do cookies affect my login?

05 How long do you keep my account data?

06 Who can I contact about privacy changes?

07 Do you keep DANA, OVO, GoPay, and QRIS records?

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